BOOKING TERMS & CONDITIONS

OVERVIEW
    By placing a booking withFinca Fenix you (the lead guest) and your booking party         (guests) agree to the following terms and conditions as set-out.During your stay you     agree to abide by the subsequent conditions as set-out. If you have any questions     about booking with us, please do contact us before making a booking.

    To place a booking with us the lead guest must be at least 18 years of age. The     maximum number of staying guests per room is illustrated in the room capacity     details on the Finca Fenix website or booking partners sites. Where the person     making the booking is different to the lead guest taking up the occupation, the     person making the booking may be held responsible for cancellation, non-arrival     and damages as set-out within. Only the lead guest and the named booking party are     allowed to use the property and its facilities, any third party visitors are only     allowed access at our express permission.

    To secure any booking we require a deposit to be paid in advance, this deposit     amount is 50% of the cost of your booking.

    Deposit payments must be ‘cleared funds’ before a booking can be confirmed.     Deposits are only refundable under the conditions set-out here within.

    Payments can be made online via Paypal ( we will send you a direct link to your     invoice for your financial security and protection) as well as by international bank     transfer. Any charges raised against us by our banks for accepting payment must be     reimbursed by the lead guest within seven (7) days of any request to do so.

CHECK OUT AND CHECK IN
    Guests must check-in and check-out by the times stated below;

    Check-in from 15:00pm and before 22:00pm on the day of arrival
    (depending on your flight arrival times these can be varied)

    Check-out by 11:00am on day of departure

CANCELLATION, RETURNED DEPOSIT AND NON ARRIVAL CONDITIONS
    When you make your booking and we have received the required deposit, a legally     binding contract exists between us that is non-cancellable and non-refundable,     except in exceptional circumstances.

    You may still remain liable to pay in full or in part for the booking, even if you are     unable to take your holiday. Even where you have not paid in full at the time of     cancellation, you will remain liable for the full cost.

CANCELLING YOUR BOOKING
    If for some reason you do need to cancel, it is important that you tell us at the first     opportunity so that we may attempt to re-let your room and minimise your loss. You     could take out cancellation insurance to protect you against possible loss.

    For bookings made directly with us, we will allow you to cancel your booking without     penalty, but you must do so on or before 60 days of the first night of the stay, in     writing, or by email to info@fincafenix.com. We will acknowledge receipt of     you cancellation by return email. Please do not consider your booking cancelled     until you receive our confirmation.

    Cancellation made 30 days or more in advance of arrival date = Full deposit refund
    Cancellation made between 29 days and 15 days of arrival date = 50% of deposit     refund.
    
    Cancellation made 14 days or less of arrival date = No refund issued and the full     amount of booking is due.
   
     If you booked your stay with us through a third party website, please refer to their     terms and conditions regarding the cancellation policy for your specific booking.

FAILURE TO ARRIVE (NO SHOW)
    If you do not cancel, but you fail to arrive for your stay with us, you remain liable for     the entire cost of your stay and you agree that the sum due for your entire stay will     paid in full and final settlement.

CANCELLATION BY US
    We would only cancel your holiday if your accommodation was unavailable for     reasons beyond our control. We would, however, attempt to offer you alternative     accommodation. If this was not possible, or unacceptable to you, we would refund     all monies already paid by you for the holiday. Except in exceptional circumstances,     our liability would not extend beyond this refund.

WiFi ACCESS AND USAGE POLICY
    Where WiFi Internet access is provided, guests accept to use this access to the     Internet fairly and appropriately. We may monitor network performance and user     usage in order to maintain a fair and high level of service to all of our guests.

    Internet access is provided as a complimentary, supplementary, service and access     to WiFi is not guaranteed. Finca Fenix accepts no liability for WiFi outages or     downtime and no damages will be accepted for non-availability of the service.

    Internet access at Finca Fenix  is intended for general use such as access to the     internet for browsing, email, messaging, social media, light video / music / media     streaming. It is not intended or ideally suited for heavy media streaming, online     gaming or extensive downloads / uploads. Access to illegal activity or use of our     network for illegal activity is prohibited and will be reported to local authorities.

DAMAGE
    We reserve the right to charge the lead guest for any damages caused through the     course of a booking by any member of the booking party. This includes, but is not     limited to, breakages, spillages, stains, damage to furniture or fixtures and fittings.

    Any accidental damages should be reported as soon as possible in order to     minimise further damage and associated costs. Lost keys will incur a replacement     charge of €60 per key lost.

LOST PROPERTY
    Guests accept that any property or possessions brought to Finca Fenix is at their     own risk.

    A lockable safe is provided in each guest bedroom for storage of any personal items     of value.

    Finca Fenix accepts no responsibility or liability for loss of any guests’ property or     possessions.

    Any lost property should be reported as soon as possible. Where necessary, the     local authorities will be informed.

    Any property left behind by guests during a stay, if discovered, will be held for a     period of 1 calendar month. While we will make our best efforts to reunite lost     property with their owners we accept no responsibility to replace lost items or items     left behind by guests and encourage guests to ensure they have all their belongings     with them before checking-out.

    We may post any lost items discovered after a guest’s departure via recorded     delivery at the cost of the guest, otherwise collection can be arranged.

SMOKING POLICY
    The Finca Fenix apartment is a non-smoking environment as required by EU law.

    Smoking of any tobacco products including, but not limited to cigarettes, pipes,     cigars, snuff or chewing tobacco, is only allowed outside of the apartment and     ashtrays are strategically provided for your indulgence.

    If guests have smoked in any of the rooms, we reserve the right to charge     specialist cleaning fee of €300 per room.

PARKING
    Free on-site parking is provided and guests accept that they park vehicles at their     own risk. Finca Fenix cannot be held responsible for any loss incurred to vehicles or     property.

ACCESSABILITY
    Unfortunately, due to the nature of the building and grounds, principally the steep     nature of the property, it is unsuitable for unattended children and / or those with     mobility issues due the many steps and terraces. Please discuss with us your needs     prior to booking to avoid upset and disapointment. There is a 3D virtual tour of Finca     Fenix to give you an accurate idea of the landscape.

YOUR PERSONAL DETAILS AND PRIVACY
    We are required to keep a register of guests over the age of 18 who stay with us,     this includes full names and nationality, and/or passport numbers and place of     issue.

    This is in accordance with Spanish Law. These records are kept for a minimum of 12     months and in accordance with the DPA (Data Protection Act 1998) and the GDPR     (General Data Protection Regulation).

    Our policy surrounding the personal details you provide as part of any booking or     enquiry through this website / or third party website, including the privacy of those     details are explained and set out in our Privacy Policy.

    You accept that any entries you make to an on-site guest book, if available, will not     contain personal information or details you would not want disclosed. Any entries     containing personal details that may fall under GDPR may be removed and     destroyed.

Last Updated: May 2020
Finca Fenix

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